Contact Center Analytics Market Size At Around US$ 9.1 Bn In 2030

The contact center analytics market would grow at a CAGR of 19.73% over the predicted time frame. The market is expected to increase in value from US$ 2.16 Bn in 2022 to US$ 9.1 Bn in 2030.

The on contact center analytics Market, which provides a business strategy, research & development activities, concise outline of the market valuation, valuable insights pertaining to market share, size, supply chain analysis, competitive landscape and regional proliferation of this industry.

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A recent report provides crucial insights along with application based and forecast information in the Global Contact center analytics Market. The report provides a comprehensive analysis of key factors that are expected to drive the growth of this market. This study also provides a detailed overview of the opportunities along with the current trends observed in the Contact center analytics market.

A quantitative analysis of the industry is compiled for a period of 10 years in order to assist players to grow in the market. Insights on specific revenue figures generated are also given in the report, along with projected revenue at the end of the forecast period.

Companies and Manufacturers Covered

The study covers key players operating in the market along with prime schemes and strategies implemented by each player to hold high positions in the industry. Such a tough vendor landscape provides a competitive outlook of the industry, consequently existing as a key insight. These insights were thoroughly analysed and prime business strategies and products that offer high revenue generation capacities were identified. Key players of the global Contact center analytics market are included as given below:

Contact center analytics Market Key Players are: 8X8 Inc., CallMiner, Mitel Networks Corp., Nice Ltd., Oracle Corp, Cisco Systems, Inc., Enghouse Interactive, Five9, Inc., Genesys, Genpact Ltd., SAP SE

Market Segments

By Solution

• Speech Analytics 
• Performance Analytics
• Predictive Analytics
• Text Analytics

By Service

• Integration & Deployment
• Managed Services 
• Support & Maintenance
• Training & Consulting

By Deployment 

• On-premise 
• Hosted

By Enterprise Size 

• Large Enterprises
• Small & Medium Enterprises

By End User

• IT & Telecom
• Travel & Hospitality 
• Consumer Goods & Retail
• Government
• Healthcare
• Others

By Geography

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa (MEA)

Report Objectives

• To define, describe, and forecast the global contact center analytics market based on product, and region
• To provide detailed information regarding the major factors influencing the growth of the market (drivers, opportunities, and industry-specific challenges)
• To strategically analyze micromarkets1 with respect to individual growth trends, future prospects, and contributions to the total market
• To analyze opportunities in the market for stakeholders and provide details of the competitive landscape for market leaders
• To forecast the size of market segments with respect to four main regions—North America, Europe, Asia Pacific and the Rest of the World (RoW)2
• To strategically profile key players and comprehensively analyze their product portfolios, market shares, and core competencies3
• To track and analyze competitive developments such as acquisitions, expansions, new product launches, and partnerships in the contact center analytics market

Table of Content

Chapter 1. Introduction

1.1. Research Objective

1.2. Scope of the Study

1.3. Definition

Chapter 2. Research Methodology

2.1. Research Approach

2.2. Data Sources

2.3. Assumptions & Limitations

Chapter 3. Executive Summary

3.1. Market Snapshot

Chapter 4. Market Variables and Scope 

4.1. Introduction

4.2. Market Classification and Scope

4.3. Industry Value Chain Analysis

4.3.1. Raw Material Procurement Analysis 

4.3.2. Sales and Distribution Channel Analysis

4.3.3. Downstream Buyer Analysis

Chapter 5. COVID 19 Impact on Contact Center Analytics Market 

5.1. COVID-19 Landscape: Contact Center Analytics Industry Impact

5.2. COVID 19 - Impact Assessment for the Industry

5.3. COVID 19 Impact: Global Major Government Policy

5.4. Market Trends and Opportunities in the COVID-19 Landscape

Chapter 6. Market Dynamics Analysis and Trends

6.1. Market Dynamics

6.1.1. Market Drivers

6.1.2. Market Restraints

6.1.3. Market Opportunities

6.2. Porter’s Five Forces Analysis

6.2.1. Bargaining power of suppliers

6.2.2. Bargaining power of buyers

6.2.3. Threat of substitute

6.2.4. Threat of new entrants

6.2.5. Degree of competition

Chapter 7. Competitive Landscape

7.1.1. Company Market Share/Positioning Analysis

7.1.2. Key Strategies Adopted by Players

7.1.3. Vendor Landscape

7.1.3.1. List of Suppliers

7.1.3.2. List of Buyers

Chapter 8. Global Contact Center Analytics Market, By Solution

8.1. Contact Center Analytics Market, by Solution, 2022-2030

8.1.1. Speech Analytics

8.1.1.1. Market Revenue and Forecast (2017-2030)

8.1.2. Performance Analytics

8.1.2.1. Market Revenue and Forecast (2017-2030)

8.1.3. Predictive Analytics

8.1.3.1. Market Revenue and Forecast (2017-2030)

8.1.4. Text Analytics

8.1.4.1. Market Revenue and Forecast (2017-2030)

Chapter 9. Global Contact Center Analytics Market, By Service

9.1. Contact Center Analytics Market, by Service, 2022-2030

9.1.1. Integration & Deployment

9.1.1.1. Market Revenue and Forecast (2017-2030)

9.1.2. Managed Services

9.1.2.1. Market Revenue and Forecast (2017-2030)

9.1.3. Support & Maintenance

9.1.3.1. Market Revenue and Forecast (2017-2030)

9.1.4. Training & Consulting

9.1.4.1. Market Revenue and Forecast (2017-2030)

Chapter 10. Global Contact Center Analytics Market, By Deployment 

10.1. Contact Center Analytics Market, by Deployment, 2022-2030

10.1.1. On-premise

10.1.1.1. Market Revenue and Forecast (2017-2030)

10.1.2. Hosted

10.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 11. Global Contact Center Analytics Market, By Enterprise Size

11.1. Contact Center Analytics Market, by Enterprise Size, 2022-2030

11.1.1. Large Enterprises

11.1.1.1. Market Revenue and Forecast (2017-2030)

11.1.2. Small & Medium Enterprises

11.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 12. Global Contact Center Analytics Market, By End User

12.1. Contact Center Analytics Market, by End User, 2022-2030

12.1.1. IT & Telecom

12.1.1.1. Market Revenue and Forecast (2017-2030)

12.1.2. Travel & Hospitality

12.1.2.1. Market Revenue and Forecast (2017-2030)

12.1.3. Consumer Goods & Retail

12.1.3.1. Market Revenue and Forecast (2017-2030)

12.1.4. Government

12.1.4.1. Market Revenue and Forecast (2017-2030)

12.1.5. Healthcare

12.1.5.1. Market Revenue and Forecast (2017-2030)

12.1.6. Others

12.1.6.1. Market Revenue and Forecast (2017-2030)

Chapter 13. Global Contact Center Analytics Market, Regional Estimates and Trend Forecast

13.1. North America

13.1.1. Market Revenue and Forecast, by Solution (2017-2030)

13.1.2. Market Revenue and Forecast, by Service (2017-2030)

13.1.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.1.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.1.5. Market Revenue and Forecast, by End User (2017-2030)

13.1.6. U.S.

13.1.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.1.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.1.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.1.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.1.6.5. Market Revenue and Forecast, by End User (2017-2030) 

13.1.7. Rest of North America

13.1.7.1. Market Revenue and Forecast, by Solution (2017-2030)

13.1.7.2. Market Revenue and Forecast, by Service (2017-2030)

13.1.7.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.1.7.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.1.7.5. Market Revenue and Forecast, by End User (2017-2030)

13.2. Europe

13.2.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.4. Market Revenue and Forecast, by Enterprise Size (2017-2030) 

13.2.5. Market Revenue and Forecast, by End User (2017-2030) 

13.2.6. UK

13.2.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.7. Market Revenue and Forecast, by Enterprise Size (2017-2030) 

13.2.8. Market Revenue and Forecast, by End User (2017-2030) 

13.2.9. Germany

13.2.9.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.9.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.9.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.10. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.11. Market Revenue and Forecast, by End User (2017-2030)

13.2.12. France

13.2.12.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.12.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.12.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.12.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.13. Market Revenue and Forecast, by End User (2017-2030)

13.2.14. Rest of Europe

13.2.14.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.14.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.14.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.14.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.15. Market Revenue and Forecast, by End User (2017-2030)

13.3. APAC

13.3.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.5. Market Revenue and Forecast, by End User (2017-2030)

13.3.6. India

13.3.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.7. Market Revenue and Forecast, by End User (2017-2030)

13.3.8. China

13.3.8.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.8.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.8.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.9. Market Revenue and Forecast, by End User (2017-2030)

13.3.10. Japan

13.3.10.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.10.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.10.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.10.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.10.5. Market Revenue and Forecast, by End User (2017-2030)

13.3.11. Rest of APAC

13.3.11.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.11.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.11.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.11.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.11.5. Market Revenue and Forecast, by End User (2017-2030)

13.4. MEA

13.4.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.5. Market Revenue and Forecast, by End User (2017-2030)

13.4.6. GCC

13.4.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.7. Market Revenue and Forecast, by End User (2017-2030)

13.4.8. North Africa

13.4.8.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.8.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.8.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.9. Market Revenue and Forecast, by End User (2017-2030)

13.4.10. South Africa

13.4.10.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.10.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.10.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.10.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.10.5. Market Revenue and Forecast, by End User (2017-2030)

13.4.11. Rest of MEA

13.4.11.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.11.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.11.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.11.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.11.5. Market Revenue and Forecast, by End User (2017-2030)

13.5. Latin America

13.5.1. Market Revenue and Forecast, by Solution (2017-2030)

13.5.2. Market Revenue and Forecast, by Service (2017-2030)

13.5.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.5.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.5.5. Market Revenue and Forecast, by End User (2017-2030)

13.5.6. Brazil

13.5.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.5.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.5.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.5.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.5.7. Market Revenue and Forecast, by End User (2017-2030)

13.5.8. Rest of LATAM

13.5.8.1. Market Revenue and Forecast, by Solution (2017-2030)

13.5.8.2. Market Revenue and Forecast, by Service (2017-2030)

13.5.8.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.5.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.5.8.5. Market Revenue and Forecast, by End User (2017-2030)

Chapter 14. Company Profiles

14.1. 8X8 Inc.

14.1.1. Company Overview

14.1.2. Product Offerings

14.1.3. Financial Performance

14.1.4. Recent Initiatives

14.2. CallMiner

14.2.1. Company Overview

14.2.2. Product Offerings

14.2.3. Financial Performance

14.2.4. Recent Initiatives

14.3. Mitel Networks Corp.

14.3.1. Company Overview

14.3.2. Product Offerings

14.3.3. Financial Performance

14.3.4. Recent Initiatives

14.4. Nice Ltd.

14.4.1. Company Overview

14.4.2. Product Offerings

14.4.3. Financial Performance

14.4.4. Recent Initiatives

14.5. Oracle Corp

14.5.1. Company Overview

14.5.2. Product Offerings

14.5.3. Financial Performance

14.5.4. Recent Initiatives

14.6. Cisco Systems, Inc.

14.6.1. Company Overview

14.6.2. Product Offerings

14.6.3. Financial Performance

14.6.4. Recent Initiatives

14.7. Enghouse Interactive

14.7.1. Company Overview

14.7.2. Product Offerings

14.7.3. Financial Performance

14.7.4. Recent Initiatives

14.8. Five9, Inc.

14.8.1. Company Overview

14.8.2. Product Offerings

14.8.3. Financial Performance

14.8.4. Recent Initiatives

14.9. Genesys, Genpact Ltd.

14.9.1. Company Overview

14.9.2. Product Offerings

14.9.3. Financial Performance

14.9.4. Recent Initiatives

14.10. SAP SE

14.10.1. Company Overview

14.10.2. Product Offerings

14.10.3. Financial Performance

14.10.4. Recent Initiatives

Chapter 15. Research Methodology

15.1. Primary Research

15.2. Secondary Research

15.3. Assumptions

Chapter 16. Appendix

16.1. About Us

16.2. Glossary of Terms

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