Chatbot Market Size At Around US$ 4.9 Bn In 2032

The chatbot market would grow at a CAGR of 19.29% over the predicted time frame. The market is expected to increase in value from US$ 0.84 Bn in 2022 to US$ 4.9 Bn in 2032.

The on chatbot Market, which provides a business strategy, research & development activities, concise outline of the market valuation, valuable insights pertaining to market share, size, supply chain analysis, competitive landscape and regional proliferation of this industry.

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A recent report provides crucial insights along with application based and forecast information in the Global Chatbot Market. The report provides a comprehensive analysis of key factors that are expected to drive the growth of this market. This study also provides a detailed overview of the opportunities along with the current trends observed in the Chatbot market.

A quantitative analysis of the industry is compiled for a period of 10 years in order to assist players to grow in the market. Insights on specific revenue figures generated are also given in the report, along with projected revenue at the end of the forecast period.

Companies and Manufacturers Covered

The study covers key players operating in the market along with prime schemes and strategies implemented by each player to hold high positions in the industry. Such a tough vendor landscape provides a competitive outlook of the industry, consequently existing as a key insight. These insights were thoroughly analysed and prime business strategies and products that offer high revenue generation capacities were identified. Key players of the global Chatbot market are included as given below:

Chatbot Market Key Players

• IBM Corporation
• Google
• Microsoft
• AWS
• Oracle 
• Acuvate
• Aivo
• Artificial Solutions 
• Botsify Inc
• Creative Virtual Ltd.
• eGain Corporation
• Inbenta Technologies Inc.
• Next IT Corp.
• Nuance Communications, Inc.

Market Segments

By End User

• Small Enterprises
• Medium Enterprises
• Large Enterprises

By Application 

• Bots for Service
• Bots For social media
• Bots For Payments/Order Processing
• Bots For Marketing
• Others

By Type 

• Standalone
• Web-based
• Messenger-based/Third Party

By Product 

• Artificial Intelligence
• Marketing
• Human Intelligence

By Vertical 

• Healthcare
• Retail
• Banking, Financial Services and Insurance (BFSI)
• Media and Entertainment
• Travel & Tourism
• E-commerce
• Others

By Geography

• North America
• Europe
• Asia-Pacific
• Latin America
• The Middle East and Africa

Report Objectives

• To define, describe, and forecast the global chatbot market based on product, and region
• To provide detailed information regarding the major factors influencing the growth of the market (drivers, opportunities, and industry-specific challenges)
• To strategically analyze micromarkets1 with respect to individual growth trends, future prospects, and contributions to the total market
• To analyze opportunities in the market for stakeholders and provide details of the competitive landscape for market leaders
• To forecast the size of market segments with respect to four main regions—North America, Europe, Asia Pacific and the Rest of the World (RoW)2
• To strategically profile key players and comprehensively analyze their product portfolios, market shares, and core competencies3
• To track and analyze competitive developments such as acquisitions, expansions, new product launches, and partnerships in the chatbot market

Table of Content

Chapter 1. Introduction

1.1. Research Objective

1.2. Scope of the Study

1.3. Definition

Chapter 2. Research Methodology

2.1. Research Approach

2.2. Data Sources

2.3. Assumptions & Limitations

Chapter 3. Executive Summary

3.1. Market Snapshot

Chapter 4. Market Variables and Scope 

4.1. Introduction

4.2. Market Classification and Scope

4.3. Industry Value Chain Analysis

4.3.1. Raw Material Procurement Analysis 

4.3.2. Sales and Distribution Channel Analysis

4.3.3. Downstream Buyer Analysis

Chapter 5. COVID 19 Impact on Chatbot Market 

5.1. COVID-19 Landscape: Chatbot Industry Impact

5.2. COVID 19 - Impact Assessment for the Industry

5.3. COVID 19 Impact: Global Major Government Policy

5.4. Market Trends and Opportunities in the COVID-19 Landscape

Chapter 6. Market Dynamics Analysis and Trends

6.1. Market Dynamics

6.1.1. Market Drivers

6.1.2. Market Restraints

6.1.3. Market Opportunities

6.2. Porter’s Five Forces Analysis

6.2.1. Bargaining power of suppliers

6.2.2. Bargaining power of buyers

6.2.3. Threat of substitute

6.2.4. Threat of new entrants

6.2.5. Degree of competition

Chapter 7. Competitive Landscape

7.1.1. Company Market Share/Positioning Analysis

7.1.2. Key Strategies Adopted by Players

7.1.3. Vendor Landscape

7.1.3.1. List of Suppliers

7.1.3.2. List of Buyers

Chapter 8. Global Chatbot Market, By End User

8.1. Chatbot Market, by End User, 2023-2032

8.1.1. Small Enterprises

8.1.1.1. Market Revenue and Forecast (2020-2032)

8.1.2. Medium Enterprises

8.1.2.1. Market Revenue and Forecast (2020-2032)

8.1.3. Large Enterprises

8.1.3.1. Market Revenue and Forecast (2020-2032)

Chapter 9. Global Chatbot Market, By Application

9.1. Chatbot Market, by Application, 2023-2032

9.1.1. Bots for Service

9.1.1.1. Market Revenue and Forecast (2020-2032)

9.1.2. Bots For social media

9.1.2.1. Market Revenue and Forecast (2020-2032)

9.1.3. Bots For Payments/Order Processing

9.1.3.1. Market Revenue and Forecast (2020-2032)

9.1.4. Bots For Marketing

9.1.4.1. Market Revenue and Forecast (2020-2032)

9.1.5. Others

9.1.5.1. Market Revenue and Forecast (2020-2032)

Chapter 10. Global Chatbot Market, By Type 

10.1. Chatbot Market, by Type, 2023-2032

10.1.1. Standalone

10.1.1.1. Market Revenue and Forecast (2020-2032)

10.1.2. Web-based

10.1.2.1. Market Revenue and Forecast (2020-2032)

10.1.3. Messenger-based/Third Party

10.1.3.1. Market Revenue and Forecast (2020-2032)

Chapter 11. Global Chatbot Market, By Product

11.1. Chatbot Market, by Product, 2023-2032

11.1.1. Artificial Intelligence

11.1.1.1. Market Revenue and Forecast (2020-2032)

11.1.2. Marketing

11.1.2.1. Market Revenue and Forecast (2020-2032)

11.1.3. Human Intelligence

11.1.3.1. Market Revenue and Forecast (2020-2032)

Chapter 12. Global Chatbot Market, By Vertical

12.1. Chatbot Market, by Vertical, 2023-2032

12.1.1. Healthcare

12.1.1.1. Market Revenue and Forecast (2020-2032)

12.1.2. Retail

12.1.2.1. Market Revenue and Forecast (2020-2032)

12.1.3. Banking, Financial Services and Insurance (BFSI)

12.1.3.1. Market Revenue and Forecast (2020-2032)

12.1.4. Media and Entertainment

12.1.4.1. Market Revenue and Forecast (2020-2032)

12.1.5. Travel & Tourism

12.1.5.1. Market Revenue and Forecast (2020-2032)

12.1.6. E-commerce

12.1.6.1. Market Revenue and Forecast (2020-2032)

12.1.7. Others

12.1.7.1. Market Revenue and Forecast (2020-2032)

Chapter 13. Global Chatbot Market, Regional Estimates and Trend Forecast

13.1. North America

13.1.1. Market Revenue and Forecast, by End User (2020-2032)

13.1.2. Market Revenue and Forecast, by Application (2020-2032)

13.1.3. Market Revenue and Forecast, by Type (2020-2032)

13.1.4. Market Revenue and Forecast, by Product (2020-2032)

13.1.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.1.6. U.S.

13.1.6.1. Market Revenue and Forecast, by End User (2020-2032)

13.1.6.2. Market Revenue and Forecast, by Application (2020-2032)

13.1.6.3. Market Revenue and Forecast, by Type (2020-2032)

13.1.6.4. Market Revenue and Forecast, by Product (2020-2032)

13.1.6.5. Market Revenue and Forecast, by Vertical (2020-2032) 

13.1.7. Rest of North America

13.1.7.1. Market Revenue and Forecast, by End User (2020-2032)

13.1.7.2. Market Revenue and Forecast, by Application (2020-2032)

13.1.7.3. Market Revenue and Forecast, by Type (2020-2032)

13.1.7.4. Market Revenue and Forecast, by Product (2020-2032)

13.1.7.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.2. Europe

13.2.1. Market Revenue and Forecast, by End User (2020-2032)

13.2.2. Market Revenue and Forecast, by Application (2020-2032)

13.2.3. Market Revenue and Forecast, by Type (2020-2032)

13.2.4. Market Revenue and Forecast, by Product (2020-2032) 

13.2.5. Market Revenue and Forecast, by Vertical (2020-2032) 

13.2.6. UK

13.2.6.1. Market Revenue and Forecast, by End User (2020-2032)

13.2.6.2. Market Revenue and Forecast, by Application (2020-2032)

13.2.6.3. Market Revenue and Forecast, by Type (2020-2032)

13.2.7. Market Revenue and Forecast, by Product (2020-2032) 

13.2.8. Market Revenue and Forecast, by Vertical (2020-2032) 

13.2.9. Germany

13.2.9.1. Market Revenue and Forecast, by End User (2020-2032)

13.2.9.2. Market Revenue and Forecast, by Application (2020-2032)

13.2.9.3. Market Revenue and Forecast, by Type (2020-2032)

13.2.10. Market Revenue and Forecast, by Product (2020-2032)

13.2.11. Market Revenue and Forecast, by Vertical (2020-2032)

13.2.12. France

13.2.12.1. Market Revenue and Forecast, by End User (2020-2032)

13.2.12.2. Market Revenue and Forecast, by Application (2020-2032)

13.2.12.3. Market Revenue and Forecast, by Type (2020-2032)

13.2.12.4. Market Revenue and Forecast, by Product (2020-2032)

13.2.13. Market Revenue and Forecast, by Vertical (2020-2032)

13.2.14. Rest of Europe

13.2.14.1. Market Revenue and Forecast, by End User (2020-2032)

13.2.14.2. Market Revenue and Forecast, by Application (2020-2032)

13.2.14.3. Market Revenue and Forecast, by Type (2020-2032)

13.2.14.4. Market Revenue and Forecast, by Product (2020-2032)

13.2.15. Market Revenue and Forecast, by Vertical (2020-2032)

13.3. APAC

13.3.1. Market Revenue and Forecast, by End User (2020-2032)

13.3.2. Market Revenue and Forecast, by Application (2020-2032)

13.3.3. Market Revenue and Forecast, by Type (2020-2032)

13.3.4. Market Revenue and Forecast, by Product (2020-2032)

13.3.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.3.6. India

13.3.6.1. Market Revenue and Forecast, by End User (2020-2032)

13.3.6.2. Market Revenue and Forecast, by Application (2020-2032)

13.3.6.3. Market Revenue and Forecast, by Type (2020-2032)

13.3.6.4. Market Revenue and Forecast, by Product (2020-2032)

13.3.7. Market Revenue and Forecast, by Vertical (2020-2032)

13.3.8. China

13.3.8.1. Market Revenue and Forecast, by End User (2020-2032)

13.3.8.2. Market Revenue and Forecast, by Application (2020-2032)

13.3.8.3. Market Revenue and Forecast, by Type (2020-2032)

13.3.8.4. Market Revenue and Forecast, by Product (2020-2032)

13.3.9. Market Revenue and Forecast, by Vertical (2020-2032)

13.3.10. Japan

13.3.10.1. Market Revenue and Forecast, by End User (2020-2032)

13.3.10.2. Market Revenue and Forecast, by Application (2020-2032)

13.3.10.3. Market Revenue and Forecast, by Type (2020-2032)

13.3.10.4. Market Revenue and Forecast, by Product (2020-2032)

13.3.10.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.3.11. Rest of APAC

13.3.11.1. Market Revenue and Forecast, by End User (2020-2032)

13.3.11.2. Market Revenue and Forecast, by Application (2020-2032)

13.3.11.3. Market Revenue and Forecast, by Type (2020-2032)

13.3.11.4. Market Revenue and Forecast, by Product (2020-2032)

13.3.11.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.4. MEA

13.4.1. Market Revenue and Forecast, by End User (2020-2032)

13.4.2. Market Revenue and Forecast, by Application (2020-2032)

13.4.3. Market Revenue and Forecast, by Type (2020-2032)

13.4.4. Market Revenue and Forecast, by Product (2020-2032)

13.4.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.4.6. GCC

13.4.6.1. Market Revenue and Forecast, by End User (2020-2032)

13.4.6.2. Market Revenue and Forecast, by Application (2020-2032)

13.4.6.3. Market Revenue and Forecast, by Type (2020-2032)

13.4.6.4. Market Revenue and Forecast, by Product (2020-2032)

13.4.7. Market Revenue and Forecast, by Vertical (2020-2032)

13.4.8. North Africa

13.4.8.1. Market Revenue and Forecast, by End User (2020-2032)

13.4.8.2. Market Revenue and Forecast, by Application (2020-2032)

13.4.8.3. Market Revenue and Forecast, by Type (2020-2032)

13.4.8.4. Market Revenue and Forecast, by Product (2020-2032)

13.4.9. Market Revenue and Forecast, by Vertical (2020-2032)

13.4.10. South Africa

13.4.10.1. Market Revenue and Forecast, by End User (2020-2032)

13.4.10.2. Market Revenue and Forecast, by Application (2020-2032)

13.4.10.3. Market Revenue and Forecast, by Type (2020-2032)

13.4.10.4. Market Revenue and Forecast, by Product (2020-2032)

13.4.10.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.4.11. Rest of MEA

13.4.11.1. Market Revenue and Forecast, by End User (2020-2032)

13.4.11.2. Market Revenue and Forecast, by Application (2020-2032)

13.4.11.3. Market Revenue and Forecast, by Type (2020-2032)

13.4.11.4. Market Revenue and Forecast, by Product (2020-2032)

13.4.11.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.5. Latin America

13.5.1. Market Revenue and Forecast, by End User (2020-2032)

13.5.2. Market Revenue and Forecast, by Application (2020-2032)

13.5.3. Market Revenue and Forecast, by Type (2020-2032)

13.5.4. Market Revenue and Forecast, by Product (2020-2032)

13.5.5. Market Revenue and Forecast, by Vertical (2020-2032)

13.5.6. Brazil

13.5.6.1. Market Revenue and Forecast, by End User (2020-2032)

13.5.6.2. Market Revenue and Forecast, by Application (2020-2032)

13.5.6.3. Market Revenue and Forecast, by Type (2020-2032)

13.5.6.4. Market Revenue and Forecast, by Product (2020-2032)

13.5.7. Market Revenue and Forecast, by Vertical (2020-2032)

13.5.8. Rest of LATAM

13.5.8.1. Market Revenue and Forecast, by End User (2020-2032)

13.5.8.2. Market Revenue and Forecast, by Application (2020-2032)

13.5.8.3. Market Revenue and Forecast, by Type (2020-2032)

13.5.8.4. Market Revenue and Forecast, by Product (2020-2032)

13.5.8.5. Market Revenue and Forecast, by Vertical (2020-2032)

Chapter 14. Company Profiles

14.1. IBM Corporation

14.1.1. Company Overview

14.1.2. Product Offerings

14.1.3. Financial Performance

14.1.4. Recent Initiatives

14.2. Google

14.2.1. Company Overview

14.2.2. Product Offerings

14.2.3. Financial Performance

14.2.4. Recent Initiatives

14.3. Microsoft

14.3.1. Company Overview

14.3.2. Product Offerings

14.3.3. Financial Performance

14.3.4. Recent Initiatives

14.4. AWS

14.4.1. Company Overview

14.4.2. Product Offerings

14.4.3. Financial Performance

14.4.4. Recent Initiatives

14.5. Oracle

14.5.1. Company Overview

14.5.2. Product Offerings

14.5.3. Financial Performance

14.5.4. Recent Initiatives

14.6. Acuvate

14.6.1. Company Overview

14.6.2. Product Offerings

14.6.3. Financial Performance

14.6.4. Recent Initiatives

14.7. Aivo

14.7.1. Company Overview

14.7.2. Product Offerings

14.7.3. Financial Performance

14.7.4. Recent Initiatives

14.8. Artificial Solutions

14.8.1. Company Overview

14.8.2. Product Offerings

14.8.3. Financial Performance

14.8.4. Recent Initiatives

14.9. Botsify Inc

14.9.1. Company Overview

14.9.2. Product Offerings

14.9.3. Financial Performance

14.9.4. Recent Initiatives

14.10. Creative Virtual Ltd.

14.10.1. Company Overview

14.10.2. Product Offerings

14.10.3. Financial Performance

14.10.4. Recent Initiatives

Chapter 15. Research Methodology

15.1. Primary Research

15.2. Secondary Research

15.3. Assumptions

Chapter 16. Appendix

16.1. About Us

16.2. Glossary of Terms

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