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Customer Relationship Management Market Size, Growth, Demands Outlook and Forecasts to 2030

Precedence Research - February 02, 2023

According to the research report, the global customer relationship management market size is expected to touch USD 170 Billion by 2030, from USD 68.93 Billion in 2022, growing with a significant CAGR of 13.3% from 2022 to 2030. 


Customer Relationship Management Market Size 2021 to 2030

The customer relationship management report offers a comprehensive study of the current state expected at the major drivers, market strategies, and key vendors’ growth. The report presents energetic visions to conclude and study the market size, market hopes, and competitive surroundings. The research also focuses on the important achievements of the market, research & development, and regional growth of the leading competitors operating in the market. The current trends of the global customer relationship management in conjunction with the geographical landscape of this vertical have also been included in this report.

The report offers intricate dynamics about different aspects of the global customer relationship management market, which aids companies operating in the market in making strategic development decisions. The study also elaborates on significant changes that are highly anticipated to configure growth of the global customer relationship management during the forecast period. It also includes a key indicator assessment that highlights growth prospects of this market and estimates statistics related to growth of the market in terms of value (US$ Mn) and volume (tons).

Sample Link @ https://www.precedenceresearch.com/sample/1702

 Report Scope of the Customer Relationship Management Market

Report CoverageDetails
Market Size by 2030USD 170 Billion
Growth Rate from 2022 to 2030

CAGR of 13.3%

North America Market Share in 202144%
Deployment Segment Market Share in 202151%
Base Year2021
Forecast Period2022 to 2030
Segments CoveredComponent, Deployment, Application, End User, Solution, Enterprise Size, Geography

This study covers a detailed segmentation of the global customer relationship management market, along with key information and a competition outlook. The report mentions company profiles of players that are currently dominating the global customer relationship management market, wherein various developments, expansions, and winning strategies practiced and implemented by leading players have been presented in detail.

Key Players

  • Salesforce.com, Inc.
  • Oracle Corporation
  • ADOBE INC.
  • SugarCRM Inc.
  • Insightly Inc.
  • Microsoft Corporation
  • SAP SE
  • Zoho Corporation Pvt. Ltd
  • Copper CRM, Inc.
  • Creatio

Market Segmentation

 By Component

  • Software
  • Services

By Deployment

  • On-Premise
  • Cloud
  • Hybrid

By Application

  • Marketing and sales automation
  • Customer management
  • Lead generation and customer retention
  • Others.

By End User

  • BFSI
  • Manufacturing
  • Retail and consumer goods
  • Health care
  • IT and telecommunications

By Solution

  • Customer Service
  • Customer Experience Management
  • CRM Analytics
  • Marketing Automation
  • Salesforce Automation
  • Social Media Monitoring
  • Others

By Enterprise Size

  • Large Enterprises
  • Small & Medium Enterprise

By Geography

  • North America
    • U.S.
    • Canada
  • Europe
    • U.K.
    • Germany
    • France
  • Asia-Pacific
    • China
    • India
    • Japan
    • South Korea
    • Malaysia
    • Philippines
  • Latin America
    • Brazil
    • Rest of Latin America
  • Middle East & Africa (MEA)
    • GCC
    • North Africa
    • South Africa
    • Rest of the Middle East & Africa

Research Methodology

The research methodology adopted by analysts for compiling the global customer relationship management report is based on detailed primary as well as secondary research. With the help of in-depth insights of the market-affiliated information that is obtained and legitimated by market-admissible resources, analysts have offered riveting observations and authentic forecasts for the global market.

During the primary research phase, analysts interviewed market stakeholders, investors, brand managers, vice presidents, and sales and marketing managers. Based on data obtained through interviews of genuine resources, analysts have emphasized the changing scenario of the global market.

For secondary research, analysts scrutinized numerous annual report publications, white papers, market association publications, and company websites to obtain the necessary understanding of the global customer relationship management market.

TABLE OF CONTENT

Chapter 1. Introduction

1.1. Research Objective

1.2. Scope of the Study

1.3. Definition

Chapter 2. Research Methodology

2.1. Research Approach

2.2. Data Sources

2.3. Assumptions & Limitations

Chapter 3. Executive Summary

3.1. Market Snapshot

Chapter 4. Market Variables and Scope 

4.1. Introduction

4.2. Market Classification and Scope

4.3. Industry Value Chain Analysis

4.3.1. Enterprise Size Procurement Analysis 

4.3.2. Sales and Distribution Analysis

4.3.3. Downstream Buyer Analysis

Chapter 5. COVID 19 Impact on Customer Relationship Management Market 

5.1. COVID-19 Landscape: Customer Relationship Management Industry Impact

5.2. COVID 19 - Impact Assessment for the Industry

5.3. COVID 19 Impact: Global Major Government Policy

5.4. Market Trends and Opportunities in the COVID-19 Landscape

Chapter 6. Market Dynamics Analysis and Trends

6.1. Market Dynamics

6.1.1. Market Drivers

6.1.2. Market Restraints

6.1.3. Market Opportunities

6.2. Porter’s Five Forces Analysis

6.2.1. Bargaining power of suppliers

6.2.2. Bargaining power of buyers

6.2.3. Threat of substitute

6.2.4. Threat of new entrants

6.2.5. Degree of competition

Chapter 7. Competitive Landscape

7.1.1. Company Market Share/Positioning Analysis

7.1.2. Key Strategies Adopted by Players

7.1.3. Vendor Landscape

7.1.3.1. List of Suppliers

7.1.3.2. List of Buyers

Chapter 8. Global Customer Relationship Management Market, By Component

8.1. Customer Relationship Management Market, by Component, 2022-2030

8.1.1. Software

8.1.1.1. Market Revenue and Forecast (2017-2030)

8.1.2. Services

8.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 9. Global Customer Relationship Management Market, By Deployment

9.1. Customer Relationship Management Market, by Deployment, 2022-2030

9.1.1. On-Premise

9.1.1.1. Market Revenue and Forecast (2017-2030)

9.1.2. Cloud

9.1.2.1. Market Revenue and Forecast (2017-2030)

9.1.2. Hybrid

9.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 10. Global Customer Relationship Management Market, By Application

10.1. Customer Relationship Management Market, by Application, 2022-2030

10.1.1. Marketing and sales automation

10.1.1.1. Market Revenue and Forecast (2017-2030)

10.1.2. Customer management

10.1.2.1. Market Revenue and Forecast (2017-2030)

10.1.3. Lead generation and customer retention

10.1.3.1. Market Revenue and Forecast (2017-2030)

10.1.4. Others

10.1.4.1. Market Revenue and Forecast (2017-2030)

Chapter 11. Global Customer Relationship Management Market, By End User

11.1. Customer Relationship Management Market, by End User, 2022-2030

11.1.1. BFSI

11.1.1.1. Market Revenue and Forecast (2017-2030)

11.1.2. Manufacturing

11.1.2.1. Market Revenue and Forecast (2017-2030)

11.1.3. Retail and consumer goods

11.1.3.1. Market Revenue and Forecast (2017-2030)

11.1.4. Health care

11.1.4.1. Market Revenue and Forecast (2017-2030)

11.1.5. IT and telecommunications

11.1.5.1. Market Revenue and Forecast (2017-2030)

Chapter 12. Global Customer Relationship Management Market, By Solution

12.1. Customer Relationship Management Market, by Solution, 2022-2030

12.1.1. Customer Service

12.1.1.1. Market Revenue and Forecast (2017-2030)

12.1.2. Customer Experience Management

12.1.2.1. Market Revenue and Forecast (2017-2030)

12.1.3. CRM Analytics

12.1.3.1. Market Revenue and Forecast (2017-2030)

12.1.4. Marketing Automation

12.1.4.1. Market Revenue and Forecast (2017-2030)

12.1.5. Salesforce Automation

12.1.5.1. Market Revenue and Forecast (2017-2030)

12.1.6. Social Media Monitoring

12.1.6.1. Market Revenue and Forecast (2017-2030)

12.1.7. Others

12.1.7.1. Market Revenue and Forecast (2017-2030)

Chapter 13. Global Customer Relationship Management Market, By Enterprise Size

13.1. Customer Relationship Management Market, by Enterprise Size, 2022-2030

13.1.1. Large Enterprises

13.1.1.1. Market Revenue and Forecast (2017-2030)

13.1.2. Small & Medium Enterprise

13.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 14. Global Customer Relationship Management Market, Regional Estimates and Trend Forecast

14.1. North America

14.1.1. Market Revenue and Forecast, by Component (2017-2030)

14.1.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.1.3. Market Revenue and Forecast, by Application (2017-2030)

14.1.4. Market Revenue and Forecast, by End User (2017-2030)

14.1.5. Market Revenue and Forecast, by Solution (2017-2030)

14.1.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.1.7. U.S.

14.1.7.1. Market Revenue and Forecast, by Component (2017-2030)

14.1.7.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.1.7.3. Market Revenue and Forecast, by Application (2017-2030)

14.1.7.4. Market Revenue and Forecast, by End User (2017-2030)

14.1.8. Market Revenue and Forecast, by Solution (2017-2030)

14.1.8.1. Market Revenue and Forecast, by Enterprise Size (2017-2030) 

14.1.9. Rest of North America

14.1.9.1. Market Revenue and Forecast, by Component (2017-2030)

14.1.9.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.1.9.3. Market Revenue and Forecast, by Application (2017-2030)

14.1.9.4. Market Revenue and Forecast, by End User (2017-2030)

14.1.10. Market Revenue and Forecast, by Solution (2017-2030)

14.1.11. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.1.11.1.

14.2. Europe

14.2.1. Market Revenue and Forecast, by Component (2017-2030)

14.2.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.2.3. Market Revenue and Forecast, by Application (2017-2030)

14.2.4. Market Revenue and Forecast, by End User (2017-2030) 

14.2.5. Market Revenue and Forecast, by Solution (2017-2030)

14.2.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.2.7.

14.2.8. UK

14.2.8.1. Market Revenue and Forecast, by Component (2017-2030)

14.2.8.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.2.8.3. Market Revenue and Forecast, by Application (2017-2030)

14.2.9. Market Revenue and Forecast, by End User (2017-2030) 

14.2.10. Market Revenue and Forecast, by Solution (2017-2030)

14.2.10.1. Market Revenue and Forecast, by Enterprise Size (2017-2030) 

14.2.11. Germany

14.2.11.1. Market Revenue and Forecast, by Component (2017-2030)

14.2.11.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.2.11.3. Market Revenue and Forecast, by Application (2017-2030)

14.2.12. Market Revenue and Forecast, by End User (2017-2030)

14.2.13. Market Revenue and Forecast, by Solution (2017-2030)

14.2.14. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.2.14.1.

14.2.15. France

14.2.15.1. Market Revenue and Forecast, by Component (2017-2030)

14.2.15.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.2.15.3. Market Revenue and Forecast, by Application (2017-2030)

14.2.15.4. Market Revenue and Forecast, by End User (2017-2030)

14.2.16. Market Revenue and Forecast, by Solution (2017-2030)

14.2.16.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.2.17. Rest of Europe

14.2.17.1. Market Revenue and Forecast, by Component (2017-2030)

14.2.17.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.2.17.3. Market Revenue and Forecast, by Application (2017-2030)

14.2.17.4. Market Revenue and Forecast, by End User (2017-2030)

14.2.18. Market Revenue and Forecast, by Solution (2017-2030)

14.2.18.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.3. APAC

14.3.1. Market Revenue and Forecast, by Component (2017-2030)

14.3.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.3.3. Market Revenue and Forecast, by Application (2017-2030)

14.3.4. Market Revenue and Forecast, by End User (2017-2030)

14.3.5. Market Revenue and Forecast, by Solution (2017-2030)

14.3.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.3.7. India

14.3.7.1. Market Revenue and Forecast, by Component (2017-2030)

14.3.7.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.3.7.3. Market Revenue and Forecast, by Application (2017-2030)

14.3.7.4. Market Revenue and Forecast, by End User (2017-2030)

14.3.8. Market Revenue and Forecast, by Solution (2017-2030)

14.3.9. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.3.10. China

14.3.10.1. Market Revenue and Forecast, by Component (2017-2030)

14.3.10.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.3.10.3. Market Revenue and Forecast, by Application (2017-2030)

14.3.10.4. Market Revenue and Forecast, by End User (2017-2030)

14.3.11. Market Revenue and Forecast, by Solution (2017-2030)

14.3.11.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.3.12. Japan

14.3.12.1. Market Revenue and Forecast, by Component (2017-2030)

14.3.12.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.3.12.3. Market Revenue and Forecast, by Application (2017-2030)

14.3.12.4. Market Revenue and Forecast, by End User (2017-2030)

14.3.12.5. Market Revenue and Forecast, by Solution (2017-2030)

14.3.12.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.3.13. Rest of APAC

14.3.13.1. Market Revenue and Forecast, by Component (2017-2030)

14.3.13.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.3.13.3. Market Revenue and Forecast, by Application (2017-2030)

14.3.13.4. Market Revenue and Forecast, by End User (2017-2030)

14.3.13.5. Market Revenue and Forecast, by Solution (2017-2030)

14.3.13.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.4. MEA

14.4.1. Market Revenue and Forecast, by Component (2017-2030)

14.4.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.4.3. Market Revenue and Forecast, by Application (2017-2030)

14.4.4. Market Revenue and Forecast, by End User (2017-2030)

14.4.5. Market Revenue and Forecast, by Solution (2017-2030)

14.4.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.4.7. GCC

14.4.7.1. Market Revenue and Forecast, by Component (2017-2030)

14.4.7.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.4.7.3. Market Revenue and Forecast, by Application (2017-2030)

14.4.7.4. Market Revenue and Forecast, by End User (2017-2030)

14.4.8. Market Revenue and Forecast, by Solution (2017-2030)

14.4.9. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.4.10. North Africa

14.4.10.1. Market Revenue and Forecast, by Component (2017-2030)

14.4.10.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.4.10.3. Market Revenue and Forecast, by Application (2017-2030)

14.4.10.4. Market Revenue and Forecast, by End User (2017-2030)

14.4.11. Market Revenue and Forecast, by Solution (2017-2030)

14.4.12. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.4.13. South Africa

14.4.13.1. Market Revenue and Forecast, by Component (2017-2030)

14.4.13.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.4.13.3. Market Revenue and Forecast, by Application (2017-2030)

14.4.13.4. Market Revenue and Forecast, by End User (2017-2030)

14.4.13.5. Market Revenue and Forecast, by Solution (2017-2030)

14.4.13.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.4.14. Rest of MEA

14.4.14.1. Market Revenue and Forecast, by Component (2017-2030)

14.4.14.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.4.14.3. Market Revenue and Forecast, by Application (2017-2030)

14.4.14.4. Market Revenue and Forecast, by End User (2017-2030)

14.4.14.5. Market Revenue and Forecast, by Solution (2017-2030)

14.4.14.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.5. Latin America

14.5.1. Market Revenue and Forecast, by Component (2017-2030)

14.5.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.5.3. Market Revenue and Forecast, by Application (2017-2030)

14.5.4. Market Revenue and Forecast, by End User (2017-2030)

14.5.5. Market Revenue and Forecast, by Solution (2017-2030)

14.5.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.5.7. Brazil

14.5.7.1. Market Revenue and Forecast, by Component (2017-2030)

14.5.7.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.5.7.3. Market Revenue and Forecast, by Application (2017-2030)

14.5.7.4. Market Revenue and Forecast, by End User (2017-2030)

14.5.8. Market Revenue and Forecast, by Solution (2017-2030)

14.5.8.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)

14.5.9. Rest of LATAM

14.5.9.1. Market Revenue and Forecast, by Component (2017-2030)

14.5.9.2. Market Revenue and Forecast, by Deployment (2017-2030)

14.5.9.3. Market Revenue and Forecast, by Application (2017-2030)

14.5.9.4. Market Revenue and Forecast, by End User (2017-2030)

14.5.9.5. Market Revenue and Forecast, by Solution (2017-2030)

14.5.9.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)

Chapter 15. Company Profiles

15.1. Salesforce.com, Inc.

15.1.1. Company Overview

15.1.2. Product Offerings

15.1.3. Financial Performance

15.1.4. Recent Initiatives

15.2. Oracle Corporation

15.2.1. Company Overview

15.2.2. Product

15.2.3. Financial Performance

15.2.4. Recent Initiatives

15.3. ADOBE INC.

15.3.1. Company Overview

15.3.2. Product Offerings

15.3.3. Financial Performance

15.3.4. Recent Initiatives

15.4. SugarCRM Inc

15.4.1. Company Overview

15.4.2. Product Offerings

15.4.3. Financial Performance

15.4.4. Recent Initiatives

15.5. Insightly Inc.

15.5.1. Company Overview

15.5.2. Product Offerings

15.5.3. Financial Performance

15.5.4. Recent Initiatives

15.6. Microsoft Corporation

15.6.1. Company Overview

15.6.2. Product Offerings

15.6.3. Financial Performance

15.6.4. Recent Initiatives

15.7. SAP SE

15.7.1. Company Overview

15.7.2. Product Offerings

15.7.3. Financial Performance

15.7.4. Recent Initiatives

15.8. Zoho Corporation Pvt. Ltd

15.8.1. Company Overview

15.8.2. Product Offerings

15.8.3. Financial Performance

15.8.4. Recent Initiatives

15.9. Copper CRM, Inc.

15.9.1. Company Overview

15.9.2. Product Offerings

15.9.3. Financial Performance

15.9.4. Recent Initiatives

15.10. Creatio

15.10.1. Company Overview

15.10.2. Product Offerings

15.10.3. Financial Performance

15.10.4. Recent Initiatives

Chapter 16. Research Methodology

16.1. Primary Research

16.2. Secondary Research

16.3. Assumptions

Chapter 17. Appendix

17.1. About Us

17.2. Glossary of Terms

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