Business Process Outsourcing Market Size, Growth, Demands Outlook and Forecasts to 2030

According to the research report, the global business process outsourcing market size is expected to touch USD 576.98 Billion by 2030, from USD 291.21 Billion in 2022, growing with a significant CAGR of 8.9% from 2022 to 2030. 

The business process outsourcing report offers a comprehensive study of the current state expected at the major drivers, market strategies, and key vendors’ growth. The report presents energetic visions to conclude and study the market size, market hopes, and competitive surroundings. The research also focuses on the important achievements of the market, research & development, and regional growth of the leading competitors operating in the market. The current trends of the global business process outsourcing in conjunction with the geographical landscape of this vertical have also been included in this report.

The report offers intricate dynamics about different aspects of the global business process outsourcing market, which aids companies operating in the market in making strategic development decisions. The study also elaborates on significant changes that are highly anticipated to configure growth of the global business process outsourcing during the forecast period. It also includes a key indicator assessment that highlights growth prospects of this market and estimates statistics related to growth of the market in terms of value (US$ Mn) and volume (tons).

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 Report Scope of the Business Process Outsourcing Market

Report Coverage	Details
Market Size by 2030	USD 576.98 Billion
Growth Rate from 2022 to 2030	CAGR of 8.9%
North America Market Share in 2020	36%
IT and telecommunications Market Share in 2020	34%
Customer Services Market Share in 2020	31%
Forecast Period	2022 to 2030
Segments Covered	Service Type, End Use, Outsourcing Type, Deployment Model, Organization Size, Ownership, Geography

This study covers a detailed segmentation of the global business process outsourcing market, along with key information and a competition outlook. The report mentions company profiles of players that are currently dominating the global business process outsourcing market, wherein various developments, expansions, and winning strategies practiced and implemented by leading players have been presented in detail.

Key Players

• Tech Mahindra Limited
• HCL Technologies Limited
• Tata Consultancy Services Limited
• IBM Corporation
• Wipro Limited
• NCR Corporation
• Infosys Limited
• Invensis Technologies Pvt. Ltd
• Unity Communications
• Plaxonic Technologies

Market Segmentation

 By Service Type

• Finance & Accounting
• Human Resource
• KPO
• Procurement
• Customer Services
• Others

By End Use

• BFSI
• Healthcare
• Manufacturing
• IT & Telecommunications
• Retail
• Others

By Outsourcing Type

• Offsource
• Nearshore Onshore

By Deployment Model

• Cloud
• On Premise

By Organization Size

• Large Enterprises
• SMEs

By Ownership

• Captive
• Third Party

By Geography

• North America
• U.S.
• Canada
• Europe
• U.K.
• Germany
• France
• Asia-Pacific
• China
• India
• Japan
• South Korea
• Malaysia
• Philippines
• Latin America
• Brazil
• Rest of Latin America
• Middle East & Africa (MEA)
• GCC
• North Africa
• South Africa
• Rest of the Middle East & Africa

Research Methodology

The research methodology adopted by analysts for compiling the global business process outsourcing report is based on detailed primary as well as secondary research. With the help of in-depth insights of the market-affiliated information that is obtained and legitimated by market-admissible resources, analysts have offered riveting observations and authentic forecasts for the global market.

During the primary research phase, analysts interviewed market stakeholders, investors, brand managers, vice presidents, and sales and marketing managers. Based on data obtained through interviews of genuine resources, analysts have emphasized the changing scenario of the global market.

For secondary research, analysts scrutinized numerous annual report publications, white papers, market association publications, and company websites to obtain the necessary understanding of the global business process outsourcing market.

TABLE OF CONTENT

Chapter 1. Introduction

1.1. Research Objective

1.2. Scope of the Study

1.3. Definition

Chapter 2. Research Methodology

2.1. Research Approach

2.2. Data Sources

2.3. Assumptions & Limitations

Chapter 3. Executive Summary

3.1. Market Snapshot

Chapter 4. Market Variables and Scope 

4.1. Introduction

4.2. Market Classification and Scope

4.3. Industry Value Chain Analysis

4.3.1. Ownership Procurement Analysis 

4.3.2. Sales and Distribution Channel Analysis

4.3.3. Downstream Buyer Analysis

Chapter 5. COVID 19 Impact on Business Process Outsourcing Market 

5.1. COVID-19 Landscape: Business Process Outsourcing Industry Impact

5.2. COVID 19 - Impact Assessment for the Industry

5.3. COVID 19 Impact: Global Major Government Policy

5.4. Market Trends and Opportunities in the COVID-19 Landscape

Chapter 6. Market Dynamics Analysis and Trends

6.1. Market Dynamics

6.1.1. Market Drivers

6.1.2. Market Restraints

6.1.3. Market Opportunities

6.2. Porter’s Five Forces Analysis

6.2.1. Bargaining power of suppliers

6.2.2. Bargaining power of buyers

6.2.3. Threat of substitute

6.2.4. Threat of new entrants

6.2.5. Degree of competition

Chapter 7. Competitive Landscape

7.1.1. Company Market Share/Positioning Analysis

7.1.2. Key Strategies Adopted by Players

7.1.3. Vendor Landscape

7.1.3.1. List of Suppliers

7.1.3.2. List of Buyers

Chapter 8. Global Business Process Outsourcing Market, By Service Type

8.1. Business Process Outsourcing Market, by Service Type, 2022-2030

8.1.1. Finance & Accounting

8.1.1.1. Market Revenue and Forecast (2017-2030)

8.1.2. Human Resource

8.1.2.1. Market Revenue and Forecast (2017-2030)

8.1.3. KPO

8.1.3.1. Market Revenue and Forecast (2017-2030)

8.1.4. Procurement

8.1.4.1. Market Revenue and Forecast (2017-2030)

8.1.5. Customer Services

8.1.5.1. Market Revenue and Forecast (2017-2030)

8.1.6. Others

8.1.6.1. Market Revenue and Forecast (2017-2030)

Chapter 9. Global Business Process Outsourcing Market, By End Use Type

9.1. Business Process Outsourcing Market, by End Use Type, 2022-2030

9.1.1. BFSI

9.1.1.1. Market Revenue and Forecast (2017-2030)

9.1.2. Healthcare

9.1.2.1. Market Revenue and Forecast (2017-2030)

9.1.3. Manufacturing

9.1.3.1. Market Revenue and Forecast (2017-2030)

9.1.4. IT & Telecommunications

9.1.4.1. Market Revenue and Forecast (2017-2030)

9.1.5. Retail

9.1.5.1. Market Revenue and Forecast (2017-2030)

9.1.6. Others

9.1.6.1. Market Revenue and Forecast (2017-2030)

Chapter 10. Global Business Process Outsourcing Market, By Outsourcing Type 

10.1. Business Process Outsourcing Market, by Outsourcing Type, 2022-2030

10.1.1. Offsource

10.1.1.1. Market Revenue and Forecast (2017-2030)

10.1.2. Nearshore Onshore

10.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 11. Global Business Process Outsourcing Market, By Deployment Type

11.1. Business Process Outsourcing Market, by Deployment Type, 2022-2030

11.1.1. Cloud

11.1.1.1. Market Revenue and Forecast (2017-2030)

11.1.2. On Premise

11.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 12. Global Business Process Outsourcing Market, By Organization

12.1. Business Process Outsourcing Market, by Organization, 2022-2030

12.1.1. Large Enterprises

12.1.1.1. Market Revenue and Forecast (2017-2030)

12.1.2. SMEs

12.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 13. Global Business Process Outsourcing Market, By Ownership

13.1. Business Process Outsourcing Market, by End Use Type, 2022-2030

13.1.1. Captive

13.1.1.1. Market Revenue and Forecast (2017-2030)

13.1.2. Third Party

13.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 14. Global Business Process Outsourcing  Market, Regional Estimates and Trend Forecast

14.1. North America

14.1.1. Market Revenue and Forecast, by Service (2017-2030)

14.1.2. Market Revenue and Forecast, by End Use (2017-2030)

14.1.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.1.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.1.5. Market Revenue and Forecast, by Organization (2017-2030)

14.1.6. Market Revenue and Forecast, by Ownership (2017-2030)

14.1.7. U.S.

14.1.7.1. Market Revenue and Forecast, by Service (2017-2030)

14.1.7.2. Market Revenue and Forecast, by End Use (2017-2030)

14.1.7.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.1.7.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.1.8. Market Revenue and Forecast, by Organization (2017-2030)

14.1.8.1. Market Revenue and Forecast, by Ownership (2017-2030) 

14.1.9. Rest of North America

14.1.9.1. Market Revenue and Forecast, by Service (2017-2030)

14.1.9.2. Market Revenue and Forecast, by End Use (2017-2030)

14.1.9.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.1.9.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.1.10. Market Revenue and Forecast, by Organization (2017-2030)

14.1.11. Market Revenue and Forecast, by Ownership (2017-2030)

14.1.11.1.

14.2. Europe

14.2.1. Market Revenue and Forecast, by Service (2017-2030)

14.2.2. Market Revenue and Forecast, by End Use (2017-2030)

14.2.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.2.4. Market Revenue and Forecast, by Deployment (2017-2030) 

14.2.5. Market Revenue and Forecast, by Organization (2017-2030)

14.2.6. Market Revenue and Forecast, by Ownership (2017-2030)

14.2.7.

14.2.8. UK

14.2.8.1. Market Revenue and Forecast, by Service (2017-2030)

14.2.8.2. Market Revenue and Forecast, by End Use (2017-2030)

14.2.8.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.2.9. Market Revenue and Forecast, by Deployment (2017-2030) 

14.2.10. Market Revenue and Forecast, by Organization (2017-2030)

14.2.10.1. Market Revenue and Forecast, by Ownership (2017-2030) 

14.2.11. Germany

14.2.11.1. Market Revenue and Forecast, by Service (2017-2030)

14.2.11.2. Market Revenue and Forecast, by End Use (2017-2030)

14.2.11.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.2.12. Market Revenue and Forecast, by Deployment (2017-2030)

14.2.13. Market Revenue and Forecast, by Organization (2017-2030)

14.2.14. Market Revenue and Forecast, by Ownership (2017-2030)

14.2.14.1.

14.2.15. France

14.2.15.1. Market Revenue and Forecast, by Service (2017-2030)

14.2.15.2. Market Revenue and Forecast, by End Use (2017-2030)

14.2.15.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.2.15.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.2.16. Market Revenue and Forecast, by Organization (2017-2030)

14.2.16.1. Market Revenue and Forecast, by Ownership (2017-2030)

14.2.17. Rest of Europe

14.2.17.1. Market Revenue and Forecast, by Service (2017-2030)

14.2.17.2. Market Revenue and Forecast, by End Use (2017-2030)

14.2.17.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.2.17.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.2.18. Market Revenue and Forecast, by Organization (2017-2030)

14.2.18.1. Market Revenue and Forecast, by Ownership (2017-2030)

14.3. APAC

14.3.1. Market Revenue and Forecast, by Service (2017-2030)

14.3.2. Market Revenue and Forecast, by End Use (2017-2030)

14.3.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.3.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.3.5. Market Revenue and Forecast, by Organization (2017-2030)

14.3.6. Market Revenue and Forecast, by Ownership (2017-2030)

14.3.7. India

14.3.7.1. Market Revenue and Forecast, by Service (2017-2030)

14.3.7.2. Market Revenue and Forecast, by End Use (2017-2030)

14.3.7.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.3.7.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.3.8. Market Revenue and Forecast, by Organization (2017-2030)

14.3.9. Market Revenue and Forecast, by Ownership (2017-2030)

14.3.10. China

14.3.10.1. Market Revenue and Forecast, by Service (2017-2030)

14.3.10.2. Market Revenue and Forecast, by End Use (2017-2030)

14.3.10.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.3.10.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.3.11. Market Revenue and Forecast, by Organization (2017-2030)

14.3.11.1. Market Revenue and Forecast, by Ownership (2017-2030)

14.3.12. Japan

14.3.12.1. Market Revenue and Forecast, by Service (2017-2030)

14.3.12.2. Market Revenue and Forecast, by End Use (2017-2030)

14.3.12.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.3.12.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.3.12.5. Market Revenue and Forecast, by Organization (2017-2030)

14.3.12.6. Market Revenue and Forecast, by Ownership (2017-2030)

14.3.13. Rest of APAC

14.3.13.1. Market Revenue and Forecast, by Service (2017-2030)

14.3.13.2. Market Revenue and Forecast, by End Use (2017-2030)

14.3.13.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.3.13.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.3.13.5. Market Revenue and Forecast, by Organization (2017-2030)

14.3.13.6. Market Revenue and Forecast, by Ownership (2017-2030)

14.4. MEA

14.4.1. Market Revenue and Forecast, by Service (2017-2030)

14.4.2. Market Revenue and Forecast, by End Use (2017-2030)

14.4.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.4.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.4.5. Market Revenue and Forecast, by Organization (2017-2030)

14.4.6. Market Revenue and Forecast, by Ownership (2017-2030)

14.4.7. GCC

14.4.7.1. Market Revenue and Forecast, by Service (2017-2030)

14.4.7.2. Market Revenue and Forecast, by End Use (2017-2030)

14.4.7.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.4.7.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.4.8. Market Revenue and Forecast, by Organization (2017-2030)

14.4.9. Market Revenue and Forecast, by Ownership (2017-2030)

14.4.10. North Africa

14.4.10.1. Market Revenue and Forecast, by Service (2017-2030)

14.4.10.2. Market Revenue and Forecast, by End Use (2017-2030)

14.4.10.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.4.10.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.4.11. Market Revenue and Forecast, by Organization (2017-2030)

14.4.12. Market Revenue and Forecast, by Ownership (2017-2030)

14.4.13. South Africa

14.4.13.1. Market Revenue and Forecast, by Service (2017-2030)

14.4.13.2. Market Revenue and Forecast, by End Use (2017-2030)

14.4.13.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.4.13.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.4.13.5. Market Revenue and Forecast, by Organization (2017-2030)

14.4.13.6. Market Revenue and Forecast, by Ownership (2017-2030)

14.4.14. Rest of MEA

14.4.14.1. Market Revenue and Forecast, by Service (2017-2030)

14.4.14.2. Market Revenue and Forecast, by End Use (2017-2030)

14.4.14.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.4.14.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.4.14.5. Market Revenue and Forecast, by Organization (2017-2030)

14.4.14.6. Market Revenue and Forecast, by Ownership (2017-2030)

14.5. Latin America

14.5.1. Market Revenue and Forecast, by Service (2017-2030)

14.5.2. Market Revenue and Forecast, by End Use (2017-2030)

14.5.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.5.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.5.5. Market Revenue and Forecast, by Organization (2017-2030)

14.5.6. Market Revenue and Forecast, by Ownership (2017-2030)

14.5.7. Brazil

14.5.7.1. Market Revenue and Forecast, by Service (2017-2030)

14.5.7.2. Market Revenue and Forecast, by End Use (2017-2030)

14.5.7.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.5.7.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.5.8. Market Revenue and Forecast, by Organization (2017-2030)

14.5.8.1. Market Revenue and Forecast, by Ownership (2017-2030)

14.5.9. Rest of LATAM

14.5.9.1. Market Revenue and Forecast, by Service (2017-2030)

14.5.9.2. Market Revenue and Forecast, by End Use (2017-2030)

14.5.9.3. Market Revenue and Forecast, by Outsourcing (2017-2030)

14.5.9.4. Market Revenue and Forecast, by Deployment (2017-2030)

14.5.9.5. Market Revenue and Forecast, by Organization (2017-2030)

14.5.9.6. Market Revenue and Forecast, by Ownership (2017-2030)

Chapter 15. Company Profiles

15.1. Tech Mahindra Limited

15.1.1. Company Overview

15.1.2. Product Offerings

15.1.3. Financial Performance

15.1.4. Recent Initiatives

15.2. HCL Technologies Limited

15.2.1. Company Overview

15.2.2. Product Offerings

15.2.3. Financial Performance

15.2.4. Recent Initiatives

15.3. Tata Consultancy Services Limited

15.3.1. Company Overview

15.3.2. Product Offerings

15.3.3. Financial Performance

15.3.4. Recent Initiatives

15.4. IBM Corporation

15.4.1. Company Overview

15.4.2. Product Offerings

15.4.3. Financial Performance

15.4.4. Recent Initiatives

15.5. Wipro Limited

15.5.1. Company Overview

15.5.2. Product Offerings

15.5.3. Financial Performance

15.5.4. Recent Initiatives

15.6. NCR Corporation

15.6.1. Company Overview

15.6.2. Product Offerings

15.6.3. Financial Performance

15.6.4. Recent Initiatives

15.7. Infosys Limited

15.7.1. Company Overview

15.7.2. Product Offerings

15.7.3. Financial Performance

15.7.4. Recent Initiatives

15.8. Invensis Technologies Pvt. Ltd

15.8.1. Company Overview

15.8.2. Product Offerings

15.8.3. Financial Performance

15.8.4. Recent Initiatives

15.9. Unity Communications

15.9.1. Company Overview

15.9.2. Product Offerings

15.9.3. Financial Performance

15.9.4. Recent Initiatives

15.10. Plaxonic Technologies

15.10.1. Company Overview

15.10.2. Product Offerings

15.10.3. Financial Performance

15.10.4. Recent Initiatives

Chapter 16. Research Methodology

16.1. Primary Research

16.2. Secondary Research

16.3. Assumptions

Chapter 17. Appendix

17.1. About Us

17.2. Glossary of Terms

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